Contact Us
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Address 23 Lincoln Rd EN1 is for website CORRESPONDENCE ONLY Please do not send unauthorised returns at this Address. Tel: 0208 245 4467 or Fill in the form below.
Policy Information
How to place an order
You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
Delivery
Most items are kept in stock and despatched by courier and normally arrive within 3 - 4 days. All courier deliveries should be signed for as "Unchecked". If you notice any damage we need to be notified within 24 hours in order to process any claim. Any requests for reimbursement after this time cannot be entertained due to our courier's claims policy.
A receipt signature is required, so any preferred delivery date / address should be advised.
All possible risks are considered to be passed to the buyer at the time of acceptance as defined here above. If circumstances such as accidents, general or partial strikes, lock-out, lack of transport, severe weather, general or partial fire at the premises of the seller, etc, relieve the seller of his responsibilities. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
All possible risks are considered to be passed to the buyer at the time of acceptance as defined here above. If circumstances such as accidents, general or partial strikes, lock-out, lack of transport, severe weather, general or partial fire at the premises of the seller, etc, relieve the seller of his responsibilities. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
Refund / Cancellation Policy
Standard Products may be returned for refund or exchange, as long as they are returned within 10 working days of receipt. After this time we reserve the right to charge a 20% re-stocking fee. It is the Buyer’s responsibility to return any goods and must be undamaged, we can arrange collection by courier at £35+VAT. PLEASE CONTACT US FIRST BEFORE RETURNING ANY GOODS TO OBTAIN CORRECT ADDRESS.
Payments
All credit card transactions are subject to security clearance
Telephone orders have to pass the same security procedures, and may be affected by any of the following;
1: Billing address differing from delivery address.
2: Orders where the card billing address is a P.O.Box number.
3:Alerts where the card provider believes the use may not fit in with regular purchasing patterns.
Trade or Business Customers
Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and / or re-stocking charges.
Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties. We will not divulge customer personal details unless required by law to do so. We do not sell contact details to third parties